
We got to tour the factory, which was very unusual as we were allowed to walk around the whole factory without much restriction. A lovely old gentlemen, named Red (82 years old) hosted the tour.
At the start of the tour you can see the "naked" beginnings of the coach. They weld a complete frame just like a house onto the running gear...
Then, they add the floor.
These are the side panels, or walls. Notice the cutouts for where the slides and window are going to be.... Before the sides or "walls" are put on, they put in the interior walls, including appliances. This is the back end of the coach, and they have installed the washer and dryer already.
And, the front end of the coach, sans windows (tee hee) And, yes, they do put in wonderful, comfy, seats that recline and have great support for long drives. Thank goodness they don't leave in the one in this pic....
Here is a completed coach without full body paint....and, they are missing the bottom cargo doors. Notice the grey panel just left of center in the pic below the small window. This is a new design for Tiffin. This is where the flat screen TV is located...it allows for more storage space in the bottom cargo area....and you dont crane your neck to watch TV outside...crazy hey. I still think that maybe we should be doing something other than watching TV when we are outside. Mind you, I have sat out and watch a show or two, so, I should't be saying anything about it...LOL
And, finally, these are the boys in "Bay 9" who took care of us for our repairs...this is a awesome place where customer service is really the bottom line...they did everything that needed to be done for us and did it with such wonderful gusto, that we were in awe.
The list of our repairs were: replace front drivers side window, repair both bedroom windows, fix dishwasher, repair keyless entry, and repair kitchen drawer. So, they did all that within 3 hours and it only cost us $123.10. Can you imaginge???? Then that night when we were washing our dishes, the washer stopped again. So, we went first thing next morning and talked with the boys in "Bay 9" and they sent some folks over the fix it. But then, when, the boys from Bay 9 came over on their break to make sure we were OK, it still wasn't fixed, so they took it their own hands to get it done right. AWESOME...
So, we had the afternoon to waste in Red Bay (there isnt alot to do in Red Bay, but that is a whole other story) so we washed the coach and noticed a scratch in the front window....and the short version of this part of the story is that after some consultation with the window repair dept., the local window repair shop (we thought they could just fill it in) and then Daniels early AM visit to the "top dog" at the window installer at the factory, we ended up with a brand new window, at NO CHARGE...lets remember that the warranty has been over for awhile now. They just felt that the scratch in the window should not have been there to begin with....
Now THAT, is customer service.
Our advice to anyone who is thinking about buying a motorhome, please seriously consider Tiffin Motorhomes. They have such a great repair and warranty center. It includes a RV park that only costs $10.00 a night and if you are there under warranty, then it is also free. And, you can call the owner of the company and talk with him directly if you want to. Where do you still find that kind of service in todays times??????????
So, needless to say, we are very happy with our coach and very happy with the service that we have had with the factory, as well as their repairs and installs.